Digital Region Construction Plans

What is Digital Region?

Digital Region is a new broadband network being installed across South Yorkshire. It will offer speeds of at least 25Mb to the majority of homes and businesses in South Yorkshire.


When will I be able to use the Digital Region network?

Installation of the network across South Yorkshire will be completed by 2012. As parts of the network are gradually made available for use, Internet Service Providers (ISPs) will provide access to the network to the general public.

The general public can only have access to Digital Region network through signed-up Internet Service Providers. Who these are and when their services will be available to the general public are currently in development. Information about when the network is available will be posted on the Digital Region website.


 

The construction work and local authorities

 

When will the work in my street start and what will they be doing? How can I keep myself informed about when it will affect my area and me?

If you have received a letter from Thales UK informing you that the work will be starting soon, it is likely that it will be starting in the following few weeks.

This work will involve laying cable in the public highway local to you. If you want more specific information please write to the address above.

If you have not received a letter yet, but wish to know when the construction work will start in your area, you can get information by writing to the address given above.


I have a problem with the construction work in my street (e.g. road blocked etc) – whom can I speak to get it resolved?

There is a helpline for incidents regarding the construction work (Tel. 0845 1212998). The staff at this call centre will do their best to resolve the incident you are reporting. Please note that they can only deal with construction related issues. For all other queries please refer to the relevant section on this website or write to the Digital Region project office at Thales UK:

Digital Region Project Office Thales UK
Carolina Court
Wisconsin Drive
Lakeside
Doncaster
DN4 5RA


Which company runs the call centre?

The Call Centre is the Network Management Centre of KCOM who is the subcontractor of Thales UK, the main partner for Digital Region. KCOM and North Midland Construction are subcontractors of Thales UK who are responsible for the construction work.


Does my local authority know about this construction work?

Yes. Your local authority is kept informed about these works. They are a partner organisation of Digital Region Ltd.

The work itself

 

When will the work in my street start and what will they be doing? How can I keep myself informed about when it will affect my area and me?

If you have received a letter from Thales UK informing you that the work will be starting soon, it is likely that it will be starting in the following few weeks.

This work will involve laying cable in the public highway local to you. If you want more specific information please write in to this address:

Digital Region Project Office
Thales UK
Carolina Court
Wisconsin Drive
Lakeside
Doncaster
DN4 5RA

If you have not received a letter yet, but wish to know when the construction work will start in your area, you can get information by writing to the address given above.


What disruption will there be?

The work will involve laying cable in the public highway local to you. Disruption to you will be kept to a minimum at all times.


Will it be unsafe for children and the general public?

We follow strict guidelines on ensuring safety for the public at all times. We are committed to the highest standards of safety management and quality workmanship.

 

Location of cabinets

 

Why is there a new cabinet located in my street?

The new Digital Region network requires the laying of fibre-optic cable and the installation of new cabinets in the vicinity of the BT cabinets. This is because of the technology that is required to give superfast broadband. To learn more about the technology, refer to information on Fibre-to-the-Cabinet (FTTC), also known as Fibre-to-the-Curb, through published industry information.

Planning permission has been granted by the Planning Authorities to put the cabinets in certain locations, including the location near you.

The positioning of the cabinets is determined by a number of technical and planning factors. Planning permission for the location of every cabinet has been sought and granted by the Highways Agency and the Council. In most cases the location is the only option for these cabinets, as they need to be a certain distance from the BT cabinet, and they have to be put in a location which meets with safety and technical requirements as well as local planning rules and legislation.

There are a number of factors determining the location of the cabinets:

  • The location of BT cabinets
  • Location of other utilities
  • Planning rules and legislation
  • Safety regulations